House rules

What we need to confirm your booking

To confirm a booking, please provide an image of the passport or ID card only of the guest in whose name the booking will be made. Please also state how many people will be staying in the apartment.

The document is used only to arrange the booking and meet security requirements.

This website does not accept document uploads. Arrange how to provide your ID image directly with the Aura Home team.

Respect the home and our neighbours

• Smoking cigarettes, hookahs, electronic cigarettes, IQOS or other devices — including by a window, on the balcony or in the bathroom.
• Holding parties, events or noisy gatherings.
• Inviting visitors or allowing overnight guests who were not agreed upon when booking.
• Staying with pets without prior approval.
• Giving keys or apartment access to unauthorised people.
• Disturbing the peace, bothering neighbours or having conflicts with residents or building staff.
• Using candles, fireworks or other fire hazards.
• Using illegal substances or using the apartment for unlawful activities.

Actual expenses

Actual expenses may be deducted from the deposit if any of the following are discovered after check-out:

• Odours or evidence of smoking.
• Damage to furniture, appliances, plumbing fixtures, dishes, textiles or interior fittings.
• Stains, burn marks, breakages, scratches or other damage.
• Missing property, keys, remote controls or other items.
• Additional cleaning required due to excessive dirt.
• Rubbish, dirty dishes or spoiled food left behind.
• Blockages or damage caused by guests.
• Fines or documented expenses resulting from neighbours’ complaints, noise disturbances or breaches of residential complex rules.
• Additional guests or pets staying without approval.
• Late check-out without prior agreement.

If the damage or additional expenses exceed the deposit, the guest agrees to pay the difference.

If you discover a fault or damage during your stay, please notify us immediately and do not attempt to fix it yourself.

Inspection and refund

The condition of the apartment is recorded before check-in and after check-out. If the rules have been followed and there is no damage, the deposit is returned in full after the apartment has been inspected.